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Privacy Policy for Aurora Cabin

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1. Introduction

Aurora Cabin (“we”, “us”, or “our”) is committed to protecting the privacy of guests and visitors. This Privacy Policy describes how we collect, use, store, and protect your personal information in relation to accommodation bookings, inquiries, and your stay at our property in Hanle Village, Ladakh.

 

2. Information We Collect

We may collect and process the following information:

  • Full name, address, and contact details (phone number, email)

  • Government-issued ID and booking reference number

  • Payment information and billing details

  • Guest preferences or requirements (e.g., bedding, meal choices, accessibility needs)

  • Communication records (phone, email, or in-person)

  • Information about your stay and use of our facilities

  • Any other information you voluntarily provide during your reservation, arrival, or stay

 

3. Methods of Collection

We collect personal information when you:

  • Make a reservation (by phone, in person, online, or via social media)

  • Contact us with an inquiry

  • Check-in and use our services or facilities

  • Communicate preferences or give feedback during your stay

 

4. Use of Personal Information

Your information may be used to:

  • Process reservations and payments

  • Confirm and manage your booking

  • Ensure guest safety and comply with legal requirements

  • Communicate regarding your booking or stay

  • Provide requested services and amenities

  • Improve our customer service and property operations

  • Fulfill lawful requests from authorities or for health and safety compliance

 

5. Data Sharing and Disclosure

We do not sell or rent your personal information.
Information may be shared with:

  • Staff responsible for providing services to you

  • Payment processors for secure transactions

  • Legal or regulatory authorities as required by law

  • Third-party service providers assisting with business operations, under confidentiality agreements

 

6. Data Retention

Personal data is retained only as long as necessary for operational, legal, or regulatory purposes. After this period, personal data is securely destroyed or anonymized.

 

7. Security Measures

We take reasonable administrative, technical, and physical measures to safeguard your personal data against unauthorized use, disclosure, or destruction.

 

8. Guest Rights

You may request access to your personal information, ask for corrections if incorrect, or request deletion where applicable by law. Contact details are provided below for such requests.

 

9. Cookies and Online Data Collection

Our property does not operate an extensive online reservation platform; therefore, systematic collection of cookies or similar data is minimal. If this changes or our website enables online booking, a cookie policy will be published.

 

10. Children’s Privacy

We do not knowingly collect personal information from children below the legal age of consent without verifiable parental permission. Bookings and check-ins by minors must be accompanied by an adult/guardian.

 

11. Policy Updates

We may revise this Privacy Policy as our operations or legal requirements evolve. Updates will be notified on our website or at the property.

 

12. Contact Us

For privacy-related queries or requests, please contact:
Aurora Cabin, Hanle Village, Ladakh, India
Email:auroracabinhanle@gmail.com
Phone: +91 7051061316

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